Orange Shine

Industry:
about paysafe

Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.

30,000
+

Hours delivered back to the business

100
+

SOX compliance in Settlement process automation

95
+

Success rate of bot case completion

6
+

For functional release of OBT, RTS and OGS

Overview

Client: OrangeShine.com

Industry: E-Commerce, Wholesale Fashion

Services Provided: UI/UX Design Overhaul, Backend API Revamp, DevOps Infrastructure Upgrade, Search and Discovery Enhancement, Payment Gateway Integration, and Back Office Upgrades. 

Challenge

OrangeShine.com, a prominent e-commerce platform specializing in wholesale fashion, faced several technological hurdles that hindered its market growth and operational efficiency. The primary challenges included an outdated user interface, a monolithic backend structure, inadequate search functionality, limited payment options, a low click-through rate, particularly in the cart and checkout phases of the customer journey, a lack of robust data analytics to effectively track and understand user behavior and an in-house DevOps setup struggling to keep pace with the growing demands.

Solution

1. UI/UX Design Overhaul

The IT company initiated a comprehensive redesign of the OrangeShine.com interface. This involved implementing a modern, user-friendly design ethos that enhanced the customer journey and facilitated easier navigation.

2. Backend APIs - From Monolithic to Microservices

The monolithic backend was transformed into a microservices architecture. This modular approach significantly improved scalability, performance, and the ease of incorporating new features.

3. DevOps - Migration to AWS Cloud

The entire DevOps infrastructure was migrated from an in-house setup to Amazon Web Services (AWS). This shift leveraged AWS’s robust, scalable, and secure environment, ensuring higher uptime and enhanced performance.

4. Search and Discovery with Elastic Search

To improve product discoverability, OrangeShine.com’s search functionality was upgraded using ElasticSearch. This powerful search engine enabled faster, more accurate, and intuitive search results, enhancing user experience.

5. Implementation of a Recommendation System

A sophisticated recommendation system was implemented, leveraging artificial intelligence to provide personalized suggestions based on user behavior and preferences, thereby increasing user engagement and sales.

6. Payment Gateway - Integration of Stripe

The payment system was upgraded by integrating Stripe, a leading payment gateway. This not only streamlined transaction processes but also enhanced security and added multiple payment options.

7. Cart and Checkout Process Upgrade

The aim was to simplify cart and checkout, reduce friction, and enhance the overall user experience.

Key Implementations:

  • Streamlined User Interface: The checkout interface was redesigned for simplicity and ease of use.

  • Optimized Checkout Flow: The number of steps in the checkout process was minimized, and clear progress indicators were added.

  • Mobile Optimization: Special emphasis was placed on optimizing the process for mobile users, acknowledging the growing trend of mobile commerce.

8. Google Analytics Tagging

To address the lack of actionable data, Google Analytics was integrated with a focus on tagging key user actions throughout the site.

Key Features:

  • User Behavior Tracking: Tags were placed to monitor how users interact with the cart and checkout process.

  • Conversion Tracking: Set up to track successful transactions and identify where potential customers drop off.

  • Custom Reports: Tailored reports were created to provide insights into user behavior, conversion rates, and other key performance indicators.

  • Real-Time Analytics: Enabled real-time monitoring of user actions to allow for quick responses to user trends.

9. Back Office Upgrades

Significant upgrades were made to the back office systems to improve efficiency, data management, and administrative workflows. This included automating various processes and implementing advanced analytics for better decision-making.

Results

Enhanced User Experience

The new UI/UX design significantly improved customer satisfaction and engagement, leading to an increase in user retention and conversion rates.

Improved Performance and Scalability

The shift to a microservices architecture and AWS cloud hosting resulted in a scalable, high-performance platform capable of handling increased traffic and sales volume.

Advanced Search and Discovery

The ElasticSearch integration led to a 40% improvement in search result relevance, directly impacting customer satisfaction and sales.

Increased Sales Through Personalized Recommendations

The recommendation system contributed to a 30% increase in average order value as customers found more products aligned with their preferences.

Streamlined Transactions and Higher Security

Stripe integration provided a more user-friendly and secure payment experience, leading to higher trust and reduced cart abandonment rates.

Reduced Cart Abandonment

The streamlined and personalized checkout process resulted in a notable decrease in cart abandonment rates.

Data-Driven Decision Making

With the implementation of Google Analytics tagging, OrangeShine.com gained valuable insights into user behavior, allowing for data-driven decisions to further refine the user experience.

Operational Efficiency

Back office upgrades resulted in a 50% reduction in administrative processing times, enabling faster response to market trends and customer needs.

Conclusion

The IT company’s comprehensive technology overhaul of OrangeShine.com transformed the platform into a modern, efficient, and scalable e-commerce solution. These upgrades not only enhanced the user experience but also positioned OrangeShine.com is a technologically advanced player in the wholesale fashion industry.

The Results

  • 30+ processes delivered
  • Over 30,000 hrs delivered back to the business
  • 100% SOX compliance in Settlement process automation
  • >95% success rate of bot case completion
  • SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms

The technology that we use to support Paysafe

JavaScript
TypeScript
Node.JS
React
Swift
Java
Objective-C
RxJava

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